Shipping & Returns
Shipping Policy
At Northwood Living, we work with trusted suppliers and fulfillment partners located in the United States and China to provide quality home decor and lifestyle products at competitive prices. Orders are processed after payment confirmation and shipped directly from our partner warehouses. Delivery times may vary depending on the destination, product availability, and carrier operations. Once an order has been dispatched, customers will receive tracking information to monitor the shipment. While we strive to ensure timely deliveries, occasional delays may occur due to customs procedures, weather conditions, or other circumstances beyond our control. We appreciate your patience and understanding as we work to deliver your order as quickly as possible.
Return & Exchange Policy
At Northwood Living, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within the applicable return period. Products must be returned in their original condition, unused, and with all original packaging whenever possible. If an item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and provide a suitable solution. Once a returned item is received and inspected, eligible refunds will be processed to the original payment method. Our team is committed to making the returns and exchange process as simple and fair as possible, ensuring a positive shopping experience for every customer.